Shipping policy

Shipping Policy

Effective as of: June 19, 2026

At LUILEI, we ensure that your luxury perfumes and cosmetics are handled with the utmost care and delivered securely to your doorstep. Please read our shipping guidelines, rates, and terms below.

Shipping Rates and Destinations

We deliver to select countries across mainland Europe. Shipping is not free, and all shipping costs are calculated dynamically at checkout based on the total weight of your package and the specific country of destination. All shipping rates are calculated as base prices before applicable taxes.

We use reliable courier networks to ensure safety, selecting the optimal transport company depending on your specific destination.

Exclusion Zone: Please note that we do not ship to Greece, Malta, Cyprus, or other European islands.

Order Processing and Delivery Times

All timeframes below are stated in business days, that is Monday to Friday. Saturdays, Sundays and Italian national holidays are not counted.

• Processing time: 1 to 2 business days (24 to 48 working hours) from receipt of payment. This is the time we need to pick, check and hand the parcel over to the carrier.

• Cut-off time: orders received by 2:00 p.m. (CET), Monday to Friday, enter processing the same day; orders received later enter processing on the following business day.

• Transit time: 5 to 8 business days from dispatch, in the European Union countries we serve, with the exceptions listed above under “Exclusion Zone”.

• Total delivery time: 6 to 10 business days from payment confirmation.

• Non-working days: we do not process or deliver orders on Saturdays, Sundays or Italian national holidays.

• Holiday Periods: During peak seasons, including the Christmas period (December 15th to January 8th) and throughout the month of August, logistics networks may experience slight delays. Any scheduled operational pauses will be clearly announced on our homepage or via our customer support.

In any event, and regardless of the estimates above, we deliver no later than 30 days from the conclusion of the contract, as required by Article 18 of Directive 2011/83/EU. This 30-day term is a statutory maximum, not an expected delivery time.

Shipment Tracking (Stay in the Loop)

As soon as your package leaves our facility, you will receive an automated shipping notification via SMS or email (depending on the contact details provided at checkout). This message contains a tracking link, allowing you to monitor your shipment's journey, modify the delivery date, or request redirection to a designated courier access point if permitted by the carrier.

Regulatory Compliance and Carrier Liability

Every perfume bottle and cosmetic item is thoroughly inspected and handed over to our trusted courier partners in perfect, defect-free condition.

SHOPNOVA SRLS cannot be held legally or financially responsible for delivery delays, transit damages, or faults directly attributable to the carrier or caused by circumstances beyond our control (e.g., customs holds, transport strikes, severe weather, or extraordinary traffic disruptions).

However, we are always on your side: should any transport issues or package damage occur, contact us immediately at info@luilei.it so we can assist in launching a carrier investigation and resolving the issue.

Delivery Refusal & Unclaimed Packages

The dispatch of goods is executed exclusively based on your contractual purchase request. If a customer refuses delivery of a parcel (without prior written legal authorization from us) or fails to collect the package from a courier pickup point/access point within the carrier's storage window, the package will be returned to sender.

In such events, SHOPNOVA SRLS reserves the right to deduct the full round-trip shipping costs and storage fees incurred from any applicable refund.

International & Localized Orders

This English-language version of LUILEI.IT is dedicated to retail shipments across the European Union. For orders explicitly intended for delivery within the Italian territory, we recommend browsing our Italian-language platform to access localized carrier options and regional services.

PLEASE NOTE: During high-volume e-commerce events such as Black Friday, Cyber Monday, or seasonal promotions, regional delivery times may vary. If you have a time-sensitive order, please contact our support team at info@luilei.it to confirm structural transit windows. We are always here to help!

Seller details

• Company name: SHOPNOVA SRLS

• Registered office: SP 93, n. 22 – 85021 Avigliano (PZ), Italy

• Returns warehouse: Via Giovanni Calice, 10 – 85100 Potenza (PZ), Italy

• VAT number: IT02118490768

• Registered with: Chamber of Commerce of Potenza, REA no. PZ 209501

• Phone: +39 3513208031

• E-mail: info@luilei.it